Shipping and Returns Policies

Orders shipping via UPS will ship Monday through Thursday. – Orders usually ship within one to three business days. Orders requesting expedited shipping including UPS overnight, must be received before 12:00 noon Mountain Standard Time. We will make every effort to ship orders requesting expedited shipping the same day if received before noon Mountain Standard Time or they will be shipped the next scheduled shipping day. International orders shipping via the United States Postal Service will ship on the Monday following the receipt of the order. When choosing your shipping method please be advised all schedules and policies of UPS apply. For more information go to www.ups.com Service Guide. Saturdays, Sundays and holidays are not counted towards delivery days or days in transit. 3rd day air does not include the day of shipment. Service guarantee does not extend to delays due to weather. Service guarantee does not extend to incomplete addresses.

International Shipments

The Personal Formulator does not add VAT (Value Added Tax), duties or customs fees to the cost of your order. Any such fees, if applicable, are to be paid by the customer.
If you refuse your package or do not pay the taxes, duties or custom fees and the parcel is returned by customs or destroyed no refund will be issued.

Shipping Costs

If you want to know how much it will cost to ship what you want please utilize the checkout process. Your purchase is prepared for shipping especially for you at the time of your order. We hold and ship all items together unless the weight/size of your order makes it necessary for it to be separated into multiple boxes. In this case, items that can be shipped out sooner will be sent ahead of other items that may take longer. We can ship to virtually any address in the world. We ship all domestic orders via UPS and we utilize USPS for global shipping. Please also note that the shipping rates for all items we sell are weight-based. We are proud of our fast order turn around. We want you to be aware that any shipping time estimates you may receive don’t include the day the item is shipped. Also, orders received after Thursday noon (MST) will be shipped on the following Monday unless that falls on a holiday.

Reminder about Correct Address

Please be careful to fill out your complete and correct ship to address when placing an order. UPS charges $13.00 to redirect a package due to incorrect or incomplete delivery information. Your credit card will be charged $13.00 for package delivery redirect as that is the fee charged to The Personal Formulator.

Expedited Shipping

If you request expedited shipping be aware that not all of the items listed on our site are available immediately. We will ship via the method you have requested as soon as the items are available. Most items that require special handling or that have a lead time to fill are marked in the description of the item at our online catalog. Please be aware that there is no weekend pickup or delivery for expedited shipping. So, for example, if you place your order on a Thursday night and select two-day shipping your order will be packed and shipped the next business day (Monday) and should arrive 48 hours later.

Tracking

UPS and USPS Global Express orders are shipped via a trackable method. We email you a tracking number with a shipping notification when your package is sent, when you use these methods.

Receipt of Your Order

It is your responsibility to inspect and verify the accuracy and condition of your order upon receipt. All claims of shortages or damage must be made within 48 hours of delivery or you will be deemed to have unconditionally accepted the shipment as a whole. Shipments reported lost or damaged will be replaced after verifying same with the carrier. only those specific items which are damaged or lost will be replaced. Defective merchandise may be returned for credit or replacement at The Personal Formulator’s discretion. Unopened merchandise that is returned will be accepted for credit and a 15% restocking fee will apply. A return authorization number must be obtained from customer service prior to any return. This number must be included with your return.

To return a shipment:

The Personal Formulator
97 S. Red Willow Rd.
Evanston, WY 82931
Please provide us with your name address and please remember to give us your order number and reason for the return before shipping any items.